AirAsia X warns public of WhatsApp scam messages

Kuala Lumpur – AirAsia X Bhd has warned the public of scam messages via WhatsApp claiming to represent the airline or its affiliates and asking the receiver to make a payment into an account allegedly belonging to a credit management company.

In a statement today, it said the airline and its employees have absolutely no involvement in the fraudulent practices and do not make such solicitations.

“AirAsia X does not engage with its guests on any form of messenger application such as WhatsApp,” it said.

It said AirAsia X and AirAsia shall not be held liable for any claims arising from schemes in which it and any of its authorised officers/employees have no involvement.

However, it said it would not hesitate to take legal action against individuals or groups who purported to use the AirAsia X or AirAsia brand fraudulently or commit identity theft.

It added that the public might get in touch with AirAsia via its official communication channels on Twitter at, Instagram at and Facebook at – Bernama

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